Host: Trey Beuttel, Director, Provider Relationships and Education, Healthcare Business Media

Some hospitals have long been associated with deluxe accommodations, but today even smaller facilities offer general amenities more often associated with hotels. Today’s tech-savvy patients want a high-touch and high-tech experience. They are looking for a healing environment, concierge services and same day appointments as well as guidance and customer service through social media channels. Although a hospital can improve its bottom line by focusing on hospitality, the quality care and good patient outcomes are still of utmost importance. In this idea exchange, discuss how to design hospitals and facilities to meet patients’ current and future expectations.

Learning Objectives:
1. Explain how to balance the costs to focus on hospitality and high-quality care with good patient outcomes.
2. Identify the factors impacting how to design for the patient experience.
3. Describe how your organization can better collaborate with professionals involved in healthcare design and construction to assure standardization recommendations meet patient and business needs.
4. List the ways design and construction practices are changing to meet the needs of population health management and patient experience.