Disruptions Track : Lessons for Healthcare from Southwest
Date & Time
Monday, February 20, 2023, 10:00 AM - 11:00 AM

The last ten days of 2022 proved to be a logistical, PR, government oversight and HR nightmare for Southwest Airlines (SWA). Customers were severely impacted, estimates suggest a financial impact of $1B, and massive confusion among employees; not to mention the emotional toll of customer service on front-line workers.

Was something missed during the recent transition in leadership? Was SWA destined to endure this crisis based on previous decisions? Was it really just all weather-related?

Could this have been your hospital or health system? SWA and hospitals have a lot in common: major capital investments, government oversight, the toll the recent pandemic had on workers, supply chain shortages and the list could go on.

Join us as we examine how improved capital investment processes can assist you in avoiding the potential crisis that SWA found itself embroiled in during the last few days of December.


Learning Objectives:

1. Uncover strategies to improve your capital budgeting processes

2. Describe how employers will need to adopt new processes to attract and retain a new generation of workers.

3. Evaluate technology based on crucial factors that have the potential to be disruptive if the correct platform isn’t contracted and correctly executed.

4. Examine reasons behind staffing shortages, especially in nursing, and their impact on patient care.