Health systems invest billions in capital every year—yet too many investments fail to meaningfully improve the patient journey. Why? Because capital alone doesn’t transform care. Operating models, technology adoption, accountability, and organizational readiness determine whether capital spend becomes impact—or just depreciation.

This keynote challenges leaders to rethink capital strategy through a transformation lens that is practical, disciplined, and grounded in healthcare reality. Dr. Tarun Kapoor will explore how digital tools, AI, and human-centered design can elevate the patient experience when paired with the right capital decisions—and how they fail when layered onto outdated structures.

Designed for senior healthcare executives, this session offers clear frameworks to determine where transformation is warranted, where incremental improvement wins, and how to avoid costly misalignment between new technology and old organizations—all while keeping the patient journey front and center.

Learning Objectives:

1. Evaluate capital investments to determine when transformation or incremental improvement is most effective.

2. Identify organizational factors that enable capital to improve patient-centered outcomes.

3. Assess digital tools, AI, and human-centered design for enhancing the patient journey and avoiding failure.

4. Compare frameworks for aligning capital strategy with patient experience and reducing misaligned investments