Investments in the patient and family experience can be significant, from upgraded rooms and amenities to new technology and wayfinding. With limited capital available, leaders need confidence that these investments will deliver meaningful improvements in experience scores, satisfaction, and outcomes.

Join healthcare leaders as they share how their organizations evaluate experience-focused projects before and after they are built. Gain practical ways to measure results, set expectations, and focus resources on the upgrades that matter most to patients, families, and staff.

Learning Objectives:
1. Define the measures that determine the return on patient experience investments.
2. Analyze the relationship between capital upgrades and experience scores.
3. Compare experience-focused projects to determine which deliver the greatest value.
4. Formulate a framework for evaluating future experience investments