The COVID-19 pandemic completely transformed interactions and relationships in the healthcare industry. From utilizing telehealth, to engaging patients in drive-through testing centers, to transitioning many clinical and non-clinical staff to work remotely, these once-temporary solutions are now being considered for their long-term potential to reduce costs, improve outcomes, and increase efficiency. In this session, a panel of healthcare executives will discuss how they are reimagining the patient experience and transitioning temporary COVID-19 solutions to permanent processes and structures.

Learning Objectives:

1. Outline opportunities in healthcare facilities to improve the patient experience.
2. Describe the key factors in determining and transitioning COVID-19 changes to lasting solutions.
3. Evaluate cost-saving opportunities from employees working remotely.
4. Identify key considerations to meet space requirements for supply storage.