ACE Studios
Finding Links Between Population Health and the Built Environment - A Design Thinking Workshop
Augusta GH
Population health management is critical to the future of healthcare as the system transitions to value-based reimbursement and is heavily impacted by its highest utilizers. While the impact of the built environment on healthcare is well understood, its role in improving population health management remains unclear. This workshop will use Design Thinking to explore the links between population health management and the built environment. Design Thinking is a term that describes a creative brainstorming process that is human-centered, empathetic and focused on the people at the center of a problem to be solved. It is an effective method in understanding the needs and desires of end users to effectively grasp the core of an issue. By gaining a clear understanding of the core needs and desires of a client, design professionals are better able to create a solution that meets the requirements of the end user and therefore increase satisfaction with both the process and the end result. For this session, the design thinking process will allow participants to collaboratively brainstorm key drivers impacting population health management and identify links to the built environment.
Learning Objectives:
- Identify key drivers impacting population health management.
- Understand the relevance of pop health management and how it relates to the built environment.
- Gain an appreciation for the design thinking process as a tool to gather descriptive information regarding population health management.
- Collaborate and develop springboards for implementing strategies within participant’s organizations targeted towards pop health management.
Challenge Accepted: Applying Tools to Successfully Manage Healthcare Projects
Augusta AB
Our experience has taught us that there are a colossal number of complex tasks involved in bringing a large-scale healthcare facilities project online. On-time and on-budget completion are of the utmost importance, yet strategies for managing cost, schedule, data, and risk range from elusive to impractical. Decision-makers must be prepared to face a number of challenges – and with the appropriate tools, they can navigate through them successfully. GWS Healthcare’s session equips you with a set of strategies – encompassed in a Field Workbook – which we will use to respond to common challenges in healthcare facilities projects. You will leave this session with a practical guide to take back to your teams, which will equip you with confidence as you approach future projects.
Learning Objectives:
- Create awareness of the range of outcomes for large-scale healthcare construction projects
- Learn effective responses to common challenges within projects
- Understand and apply project management tools that reliably organize, coordinate, and communicate project tasks
- Submit current project challenges for group review and discussion, using collective expertise and networking opportunities to address them purposefully
It’s All About the Customer!
Augusta CD
Join us for an interactive workshop as we discover why Gartner predicts that by 2020, more than 40% of all successful facility designs will relate to the customer experience. Discussion will include the reasons that firms need to pro-actively bring customers into the design and development process and why incorporating the customer experience improves resilience in the future.
Learning Objectives:
- Discuss the definition of a true customer-experience.
- Understand why effective design takes its cue from users’ experiences and is shaped to suit their habits and preferences.
- Identify the ways that poor customer process management can result in loss of trust.
- Explore methods of creating a culture and building a brand throughout the design experience.